Accessibility
This page covers accessibility of this website and physical access to the practice, states the limitations we know about, and explains how to ask for an adjustment.
If something here does not answer your question, contact the practice and ask. Nobody should have to work out whether they can attend by guessing.
Last updated: [insert month year]
We aim to meet WCAG 2.2 Level AA on this website and we do not claim to have fully achieved it. Known gaps are listed further down this page, in full.
The practice is on the first floor at 10 Glenroy Road. [CONFIRM: lift access status and availability during consulting hours.]
Interpreters, including Auslan interpreters, can be arranged at no cost to you with reasonable notice. Assistance animals are welcome. Longer appointments, written information in alternative formats, and a support person attending with you are all available on request and do not need to be justified.
To request any adjustment, phone 0404 342 222 or email info@tajmeelcliniq.com.au before your appointment. Tell us what would help. You do not need to disclose a diagnosis.
Our commitment, and
the standard we work to
Access to health services is a right, and this practice treats it that way.
The Disability Discrimination Act 1992 makes it unlawful to discriminate in the provision of services on the basis of disability, and the Equal Opportunity Act 2010 applies in Victoria alongside it. Those obligations are the minimum. This practice aims higher.
For this website
We work to the Web Content Accessibility Guidelines version 2.2 at Level AA. That is the standard referenced by Australian government digital guidance and the benchmark most reasonably resourced organisations are expected to meet.
For the practice itself
We work to provide the same standard of care and the same experience to every patient, and to make adjustments where the physical environment or standard process would otherwise create a barrier.
We do not claim perfection in either. What we commit to is stating what is and is not accessible accurately, fixing what we can, and telling you honestly where something is outside our control.
Physical access
to the practice
Level 1, 10 Glenroy Road, Glenroy VIC 3046
If physical access is a barrier for you, contact the practice before booking. An honest answer that the practice cannot accommodate a specific need is more useful than a wasted trip, and we will give you that answer if it is the true one.
These facts must be answered accurately before this page goes live. Someone will travel here relying on them.
- Lift access to Level 1, and whether available during all consulting hours, plus internal lift dimensions if known
- Building entrance: step-free or not, doorway width, manual or automatic doors
- Accessible parking: on site, or nearest with distance
- Accessible toilet: availability and location
- Consulting room: wheelchair turning space, height-adjustable examination chair
- Glenroy Station: distance to practice, step-free route, station lift access
- Parking and drop-off: on-street availability, restrictions, suitable drop-off point
This information will be stated plainly here once confirmed, including if the answer limits access, because someone deciding whether to travel here needs the real answer.
Wheelchair accessible taxi services operate in Melbourne and can be booked in advance. If you need assistance between the vehicle and the consulting room, tell us when you book and we will arrange for someone to meet you.
Communication support
and interpreters
Available at no cost to you. Arranging one is never in question; how quickly we can confirm it depends on interpreter availability, so give us as much notice as you can, ideally a week.
Interpreters, including Auslan
Using a family member or friend to interpret is not appropriate for a medical consultation involving consent. The discussion covers risks, alternatives and specific clinical detail, and consent obtained through an informal interpreter is not properly informed consent. This is explained further on Informed Consent.
National Relay Service
If you are deaf or have a hearing or speech impairment, contact us through the National Relay Service at accesshub.gov.au or on 1300 555 727, and ask for 0404 342 222.
Written information
Anything discussed at consultation can be provided in writing. Large print is available on request. If you need a specific format, ask and we will do what we can.
Plain language
Every patient gets clinical discussion in plain language here, by default, with nobody needing to ask for it. If something is unclear, say so and it will be explained differently.
Extra time
Standard consultations run 30 to 45 minutes. If you need longer, whether for communication, processing, comfort or any other reason, ask when booking and it will be scheduled. There is no additional charge for a longer appointment arranged this way.
Adjustments you
can request
You do not need to explain why, and you do not need to disclose a diagnosis. Telling us what would help is enough.
- A longer appointment
- A quieter time of day with fewer people in the waiting area
- Waiting outside or in your car, with a phone call when it is your turn
- A support person, carer or advocate attending with you
- Written information to take away and read at your own pace
- Time to consider information and return, rather than deciding at the appointment
- Information provided in advance so you can prepare questions
- Breaks during an appointment
- Reduced sensory load: lower lighting where practical, minimal background noise
- Communication in writing rather than by phone
- An interpreter, including Auslan
How to request. Phone 0404 342 222 or email info@tajmeelcliniq.com.au before your appointment. Earlier is better for anything requiring arrangement, but ask even at short notice because some things can be done immediately.
If you only realise on the day, tell reception when you arrive. Some adjustments can be made on the spot.
What we have done
on this website
Structure and navigation
- Semantic heading structure for screen reader navigation
- Descriptive page titles and link text, not "click here"
- Consistent navigation across pages
- Logical reading order matching visual order
Visual design
- Colour contrast tested against WCAG 2.2 AA minimums
- Text resizable to 200 per cent without loss of function
- Layout reflows on small screens and at high zoom
- No information conveyed by colour alone
- No flashing content
Content
- Alternative text on images that convey information
- Plain language as the default
- Long pages broken into labelled sections
- Key information summarised at the top of longer pages
Interaction
- Keyboard navigation through interactive elements
- Visible focus indicators
- Accordion sections operable by keyboard
- Forms with visible labels, not placeholder text alone
Known limitations,
honestly stated
A statement that claims full compliance without listing a single known issue is describing an aspiration. This one describes an actual site. Here is where we actually are.
- Embedded maps. Google Maps embeds are third-party content and their accessibility is outside our control. Where a map appears, the full address is also provided as text, and directions can be provided by phone.
- PDF documents. Older documents may not be fully tagged for screen reader use. Ask and we will provide the content in an accessible format.
- Complex tables. Tables are marked up with proper headers, but complex tables remain harder to navigate by screen reader than linear content. Where a table exists, the same information is available in the surrounding text.
- Third-party booking tools. Where booking or forms are provided by an external service, that service's accessibility is not fully within our control. If a form is a barrier, phone the practice and we will complete it with you.
- Testing. Automated tooling plus manual keyboard and screen reader checks. Not a full independent audit against every WCAG 2.2 success criterion. We would rather say that than imply a level of verification we have not done.
- Older content. As pages are reviewed and updated, accessibility is improved with them. Some older material may not yet meet the current standard.
If you hit a barrier we have not listed, tell us. That is genuinely useful and we will fix what we can.
Assistive technology
and browser settings
This site is built to work with standard assistive technology including screen readers, screen magnifiers, speech recognition software and keyboard-only navigation.
- Increase text size with Ctrl and plus, or Command and plus on Mac
- Most browsers have a reader mode that strips layout and presents text linearly
- Operating system settings for high contrast, larger cursors and reduced motion are respected where technically possible
- Browser and operating system text-to-speech will read this site
If a specific assistive technology does not work well with this site, tell us which technology and which page, and we will investigate.
Assistance
animals
Assistance animals are welcome at the practice. You do not need to provide documentation or explain the animal’s role.
If you would like us to prepare in any way, such as providing water or arranging a particular consulting room, mention it when you book.
Giving us
feedback
Feedback about accessibility is useful and we want it, including the uncomfortable kind.
Contact: 0404 342 222 or info@tajmeelcliniq.com.au
What helps us act on it: which page or which part of the practice, what happened or what you could not do, and what assistive technology or device you were using if relevant.
What happens next. We acknowledge feedback within two business days and respond substantively within 10 business days. If a fix will take longer, we will tell you what we are doing and when. If something cannot be fixed, you will still get an explanation of why.
Your rights, and where to go
if we get it wrong
Under the Disability Discrimination Act 1992 it is unlawful to discriminate against a person on the basis of disability in the provision of goods, services and facilities. The Equal Opportunity Act 2010 provides parallel protection in Victoria.
You do not need our permission and you do not need to raise it with us first.
Australian Human Rights Commission
Handles complaints under the Disability Discrimination Act.
1300 656 419
humanrights.gov.au
Victorian Equal Opportunity and Human Rights Commission
Handles complaints under Victorian equal opportunity law.
1300 292 153
humanrights.vic.gov.au
Health Complaints Commissioner Victoria
For complaints about health services in Victoria.
1300 582 113
hcc.vic.gov.au
For complaints about clinical care specifically, the pathways are set out on Risks and Safety.
How to reach us
Level 1, 10 Glenroy Road
Glenroy VIC 3046
0404 342 222
info@tajmeelcliniq.com.au
Sun, Mon, Wed, Thu
10:00 to 17:00
For deaf callers or those with a hearing or speech impairment
accesshub.gov.au
1300 555 727
Then ask for 0404 342 222
Including Auslan
Tell us when you book and we will arrange one at no cost to you
A week’s notice is ideal, but ask regardless
Tajmeel Cliniq,
Glenroy Melbourne
Level 1, 10 Glenroy Road, Glenroy VIC 3046
0404 342 222 · info@tajmeelcliniq.com.au
Consulting hours: Sunday, Monday, Wednesday, Thursday, 10:00 to 17:00
Tell us what would help.
This accessibility statement covers the Tajmeel Cliniq website and physical access to the practice at Level 1, 10 Glenroy Road, Glenroy VIC 3046. We work to WCAG 2.2 Level AA on this website and do not claim full conformance. Known limitations are listed on this page. Obligations under the Disability Discrimination Act 1992 and the Equal Opportunity Act 2010 (Vic) apply to the services provided by this practice. Physical access details marked for confirmation must be verified before relying on them; contact the practice to confirm current access arrangements.